The time it takes for you to receive a match notification varies from 1-5 days. This is the average time in which the object is found, sent to the central Lost and Found Office in Merida Yucatan and registered in Foundspot.
1. Click on the "I lost an item" button on the Foundspot home page.
2. Follow the 4 simple registration steps indicating what you have lost, when and where, with your contact details so that we can notify you. The more details you provide, the easier it will be to locate your belongings.
3. If your item is found by Va y Ven staff it will be sent to their lost property office and registered in Foundspot, so the system will detect matches with your lost property and you will receive an email for you to confirm it and proceed to pick up your item or if you prefer with the delivery at home with the cost of parcel service.
Once you receive your match email and have confirmed the match with your item, please report to the Va y Ven office where we can deliver your item to you.
b. If you prefer, you can click on the "Proceed to shipping" button and fill in the shipping form and proceed to pay by credit card and you will receive your item at the address you specify.
It normally takes 1 to 2 days for the collected items to reach the Central Lost Property Office, where all tracing and return procedures are carried out. They are usually kept for 30 working days awaiting return; at the end of this period of time, unsolved lost property searches are definitively closed and found items that have not been claimed are handed in as donations.
The lost property will be collected by our driver and handed over to the lost property office for registration.
All lost property is sent to the Va y Ven lost property office, so it is recommended that you pick up your lost property as soon as possible.
Once the shipping process has been completed, you will receive an email with the tracking number of your package so that you can see where it is at all times. Recommended only if you are outside the city of Merida.
Costs will depend on the parcel and the area to be shipped.
The time of arrival will depend on the parcel service contracted by the user.